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Effective Date: 01/03/2026

Welcome to MyInterio.store, operated by eHome Decor Business Bridge Pvt. Ltd.

This Shipping Policy outlines how orders are processed, shipped, and delivered through our Omnichannel E-commerce Platform.

1. Order Processing Time

  • Orders are processed within 1–3 working days after:

    • Payment confirmation OR

    • Order confirmation (COD if applicable)

  • Bulk or special orders may require additional processing time

2. Shipping Coverage

  • We deliver across India

  • Delivery is available through:

    • Courier partners

    • Transport services (for heavy materials)

    • Direct dispatch from warehouse/store (omnichannel model)

3. Delivery Timelines

Estimated delivery time:

  • Metro Cities: 3–7 working days

  • Non-Metro / Remote Areas: 5–12 working days

  • Heavy / Bulk Orders: 7–15 working days

⚠️ These are estimated timelines, not guaranteed.

4. Shipping Charges

  • Shipping charges may vary based on:

    • Product weight & size

    • Delivery location

    • Order value

  • Charges will be:

    • Displayed at checkout OR

    • Confirmed by our team (for bulk orders)

5. Omnichannel Fulfillment

Your order may be fulfilled from:

  • Company warehouse

  • Authorized distributor stock

  • Local store/partner network

This helps in:

  • Faster delivery

  • Cost optimization

6. Delay Protection Clause (Very Important)

We are not liable for delays caused due to:

  • Courier/logistics partner delays

  • Weather conditions / natural disasters

  • Government restrictions

  • Strikes or transport issues

  • Incorrect address provided by customer

⚠️ No compensation will be provided for delays.

7. Delivery Attempt Policy

  • Courier will attempt delivery 2–3 times

  • If unsuccessful:

    • Order may be returned

    • Re-shipping charges will apply

8. Damage Liability & Inspection Rule (CRITICAL)

At the time of delivery:

Customers MUST:

  • Check package condition before accepting

  • Record unboxing video (mandatory)

If package is damaged:

✅ Either:

  • Reject delivery immediately
    OR

  • Mention “Received Damaged” on POD (Proof of Delivery)

9. Damage Claim Policy

We will NOT be responsible if:

❌ No unboxing video is provided
❌ Product is accepted without checking
❌ Damage reported after 48 hours of delivery

10. Risk Transfer Clause (Profit Protection)

  • Once product is:

    • Delivered and accepted

    • OR handed over to logistics partner

Risk transfers to:
➡️ Customer (after delivery)
➡️ Logistics partner (during transit)

We assist but are not liable beyond defined limits.

11. Partial Delivery

  • Orders may be delivered in parts due to:

    • Stock availability

    • Multi-location dispatch

12. Incorrect Address / Customer Error

If customer provides:

  • Wrong address

  • Incorrect contact details

Then:

  • Delay or loss responsibility lies with customer

  • Additional charges may apply

13. Refused / Undelivered Orders

If customer:

  • Refuses delivery

  • Is unavailable repeatedly

Then:

  • Return shipping + handling charges will be deducted

14. High-Value / Fragile Items

For fragile or expensive items:

  • Special packaging is used

  • Extra delivery time may be required

15. Force Majeure

We are not responsible for delays due to:

  • Natural disasters

  • War / strikes

  • Pandemic situations

  • Government actions

16. Contact for Shipping Support

📧 Email: info@myinterio.store
📞 Contact: +91 9712201220
🌐 Website: www.myinterio.store

17. Policy Acceptance

By placing an order, you agree to this Shipping Policy.