Effective Date: 1/03/2026

Welcome to MyInterio.store, operated by eHome Decor Business Bridge Pvt. Ltd.

We deal in interior materials (hardware, panels, fittings, customized products, etc.), and due to the nature of these products, our return policy is strict and condition-based.

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1. General Policy Statement

• We follow a “No Return unless eligible” policy

• Returns are accepted only in genuine cases

• All requests are subject to verification and approval

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2. Eligible Cases for Return / Replacement

We accept return/replacement ONLY if:

✅ Product is damaged during transit
✅ Wrong product delivered
✅ Product has manufacturing defect
✅ Missing items in the package

📌 Customer must report within 48 hours of delivery

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3. Mandatory Proof Requirement

To approve any claim, customer MUST provide:

• Unboxing video (compulsory)

• Clear product images

• Order ID & invoice

⚠️ Without unboxing video, claims will not be accepted

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4. Non-Returnable Products (Strict Clause)

The following products are NOT eligible for return:

❌ Cut-to-size materials
❌ Customized or made-to-order products
❌ Installed or used items
❌ Clearance / discounted items
❌ Minor scratches, color variation, or texture differences
❌ Bulk / B2B orders (unless agreed in writing)

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5. Return Approval Process

• Request review within 2–4 working days

• Our team may:

  • Approve

  • Reject

  • Ask for additional proof

• Final decision will be binding

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6. Return Shipping Policy

• If issue is verified:

  • We may arrange pickup OR

  • Ask customer to ship product

• If customer is at fault:

  • Return shipping cost borne by customer

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7. Replacement Policy

• Replacement will be provided:

  • Based on stock availability

  • Within reasonable time

• If replacement is not available:

  • Refund may be processed

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8. Refund Policy (Profit Protection Focus)

Refund will be processed ONLY:

• After product inspection

• After approval from quality team

Refund Mode:

• Original payment method OR

• Store credit (preferred option)

Refund Timeline:

• 5–10 working days after approval

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9. Cancellation Policy

Before Dispatch:

✅ Full cancellation allowed

After Dispatch:

❌ Cancellation NOT allowed
OR
⚠️ Subject to:

• Logistics cost deduction

• Handling charges

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10. Partial Refund Clause

We reserve the right to provide partial refund in cases such as:

• Product returned in used condition

• Missing packaging

• Damage caused by customer

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11. Important Customer Responsibilities

Customers must:

• Check product at the time of delivery

• Record proper unboxing video

• Not install before inspection

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12. Fraud Prevention Clause

We strictly monitor:

• Repeated return requests

• Fake damage claims

⚠️ Accounts involved in suspicious activity may be:

• Blocked

• Denied future orders

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13. Limitation of Liability

• Maximum liability limited to order value

• No compensation for:

  • Delay

  • Installation loss

  • Indirect damages

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14. Contact for Support

For return/refund requests:

📧 Email: info@myinterio.store
📞 Contact: +91 9712201220
🌐 Website: www.myinterio.store

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15. Policy Acceptance

By placing an order on MyInterio.store, you agree to this Return & Refund Policy.